PAPER TEMPLATE FOR IPRES 2010: QUALITY INSURANCE THROUGH BUSINESS PROCESS MANAGEMENT IN A FRENCH ARCHIVE

Abstract

This paper outlines the recent initiative run at CINES, a national IT datacentre for French academic researchers, to formalize the business processes of its department dedicated to the long-term preservation of digital objects, which is at present one of the very few operational long-term preservation platforms in France for the public sector and Higher Education and Research in particular. One of the strategic goals of this organization is the evaluation and assessment of service quality. The processes formalization activity – coupled with an external audit and an ITIL approach – highlighted the department good practices, gaps and weaknesses. The processes global map and most of the twenty detailed process maps have been put together to support the team in its documentation goal and are available online on the institutional web site, along with the CINES specific rules for archival processes formalization based on standards such as ISO 9001 or ISO 14721. This experiment has revealed that such a process approach can to be an excellent mean to structure and plan for an efficient implementation of the preservation strategy as well as an opportunity to improve service quality, which is actually the final objective of the digital long-term repository of the centre since it’s aiming at the future ISO 16363 certification.

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MASSOL, Marion; ROUCHON, Olivier

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paper

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CC BY-SA 2.0 AT

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